Areas we cover · Rottingdean
Data recovery in Rottingdean. A parish inside a city, and its picture archives.
Rottingdean is both a village and civil parish located within the city of Brighton and Hove: the only parish in the city to have a parish council (nine councillors), with elections held in accordance with the city's own four-year electoral cycle. Located on the A259 between Brighton Marina and Saltdean, there is no railway station for this area, and much of its history is kept in photographs.
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What Rottingdean sends in.
Something else? Run the triage →| The problem as described | Why it's a local regular | First thing we do |
|---|---|---|
| A museum's collections database which stopped being accessible | A charity (curator and gallery) running a collection management system (CMS), normally installed on a single computer | Image first, ask questions later |
| A gallery's print masters | High-resolution image scans and print files are the whole business, and rarely copied | Checked against your own catalogue |
| A photographer's card, corrupted | The village is photographed constantly, and cards can still fail during shooting | Eject; shoot nothing further |
| School safeguarding/assessment records | Schools within the area use an MIS (management information system), CCTV and staff laptops as would be expected from any employer | Bare disks, each bay numbered |
| Holiday let's booking machine | A season of bookings, a decade of guests, stored locally | Priority when income stops |
Rottingdean cases, step by step.
Four questions from the village.
Do you cover Rottingdean and the rest of BN2?
Yes. The BN2 postcode extends from Kemptown out to Ovingdean, Rottingdean, Saltdean and Woodingdean and crosses two local authority areas. This makes no difference to delivery. All of these addresses go to one bench and under one set of conditions.
We're a charity — is a museum collection worth sending?
Yes. It's better to let us know sooner rather than later. When you tell us which volumes contain the collections and images, we sequence the read to access them first.
The booking laptop has stopped mid-season — can it be prioritised?
Yes. Once you advise us that bookings have ceased, the job moves to the front of the queue, and we will send you a written quote and a realistic estimate of the time scale as soon as the first read is done.
Any Rottingdean-specific advice?
Two things. First, get a quote over the telephone or via the website's quotation request form; then you can either send your drive within its own enclosure, complete with its connecting lead and power adapter, tracked and insured, or drop it off personally at our Guildford intake laboratory, Monday to Friday, 9am to 5:30pm, without needing an appointment; towers, however, remain at home and simply send their bare disks. Second, please ensure you don't turn on a suspect drive again to check.
Where Rottingdean readers go next.
One parcel from Rottingdean, and we begin.
Switch off the unit, report the problem and allow us to diagnose it free of charge, before you have to make any decisions.