Specialist · emergency data recovery
When the server that runs the company dies, you don't want a queue — you want the front of it. Priority cases jump the bench, get diagnosed the day they arrive, and image continuously through our working week. What you won't get from us is round-the-clock theatre: here's exactly how urgent really works.
Talk it through with an engineer
01273 964902
| The situation | What it means | First move |
|---|---|---|
| The server or RAID that runs the business is down | Multi-drive imaging plus reconstruction — the definition of a priority case | Say 'business down' on the call |
| A rebuild failed mid-week and nobody dares touch it | Good instinct — every further attempt narrows the odds | Power down, call now |
| A deadline is attached to the data | Court date, tax filing, hand-in — the timeline shapes our sequencing | Tell us the exact date |
| The only copy of something irreplaceable just died | Emotional urgency is still urgency — priority isn't just for companies | We'll sequence it honestly |
| Ransomware is running right now | Isolation first, evidence second, recovery third | Unplug the network, not the power |
Your device is logged with its own case reference the moment it arrives. An engineer assesses the fault, confirms what's actually recoverable, and you get a fixed price in writing — no diagnosis fee, no obligation, and no paid work until you say go.
Tell us it's business-down or deadline-bound and the case is triaged as priority from that moment — courier options agreed, the bench cleared for arrival.
Diagnosis happens the day the device lands. Imaging then runs continuously through working hours, ahead of the standard queue, with progress you can actually call and ask about.
The instant the file listing verifies against your priorities, the handover is arranged — collection, courier or secure transfer, whichever gets you trading fastest.
Before you pay the recovery fee you approve a full listing of what came back. Your data returns on new media with free return postage, and the case only closes once you've confirmed everything opens on your side.
The honest arithmetic behind every turnaround promise: recovery time is set by five things — fault type, drive capacity, media health, donor availability and what was tried before us. That's why our emergency page has an hours line instead of a 24/7 badge: continuous priority work during Mon–Fri 9am–5:30pm, a same-day diagnostic on arrival, and a real timeline the moment one exists.
Their booking system's RAID went down Monday morning with a rebuild already failed. All members imaged back-to-back through Tuesday, the array rebuilt virtually Wednesday, and the verified database handed over Thursday lunchtime — priority sequencing, no theatrics.
With priority sequencing: a logical fault on healthy media can complete in one to two working days; degraded drives and multi-drive arrays take longer because imaging is the bottleneck, not effort. We'll give you a realistic timeline the day your device is diagnosed.
No — and we'd be cautious of anyone who says yes for mechanical work. Our lab runs Monday to Friday, 9am–5:30pm, and priority cases are worked continuously through those hours, ahead of everything else. That's the honest version of fast.
No reputable lab can guarantee a date on a physical fault before diagnosis — donor sourcing and media condition set the floor. What we guarantee is priority sequencing, a same-day diagnostic on arrival, and a straight answer the moment a timeline is clear.
Priority displaces every other case on the bench, so yes — and you'll see exactly how much in the fixed written quote before choosing it. The diagnosis itself is free either way.
Every restart of a damaged device costs data. Open a case first — the diagnosis is free either way.