The lab · contact
Two ways in: the form, or the phone.
Tell us what happened and what the data means to you — an engineer replies within one working day, usually much faster. Or skip straight to the phone: it's answered by people who do the recoveries, not a call centre.
Talk it through with an engineer
01273 964902
Tell us what happened.
Sending your device.
Building 2, Ground Floor
Guildford Business Park
Guildford, GU2 8XH
The small print, findable.
Work is carried out under our standard terms — Terms & Conditions (PDF) · Privacy policy. We are Easy Data Recovery Ltd (No. NI625698), trading as Brighton Data Recovery, ICO registration ZC173784.
Asked before sending, answered straight.
Where do I send my device?
Address the parcel to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH — that is our intake lab, and the name on the building, so use it rather than ours or the parcel may not be accepted. Send it tracked and insured. Diagnosis starts the day it arrives, and return postage to you is free.
Can I drop my device off in person?
Yes. Post is what most Sussex clients use, but our office takes drop-offs Monday to Friday, 9am–5:30pm at Guildford Data Recovery, Building 2, Guildford Business Park, GU2 8XH. Call ahead so an engineer is expecting you and your device is booked in the moment it arrives.
Do you have a public email address?
The form above is the fastest written route — it lands directly on the support desk with everything we need to open a case. Prefer talking? 01273 964902, Mon–Fri 9am–5:30pm.
What should I include in the box?
The device, any cables or enclosure parts, the printed shipping form, and — for encrypted machines — your password or recovery key noted on the form. Skip the power bricks unless we ask.
The sooner it's here, the sooner it's back.
Free diagnosis on arrival, a fixed written quote before any paid work, and your device handled like it matters — because it does.