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Areas we cover · Horley

Data recovery in Horley. A Surrey town on the Brighton Main Line.

Horley shares the RH6 postcode with Gatwick, and the town council itself has stated that after the war, Horley's main industry changed from farming to serving the airport. This can be seen as true today: 28,135 people held airport passes during 2025, and more than half of Gatwick Airport Limited's own employees live within the RH postcodes. The station is located on the Brighton Main Line between Salfords and Gatwick.

Tracked post-in · free return Free diagnosis on arrival Fixed written quotes

Talk it through with an engineer
01273 964902

The problem as describedWhy it's a local regularFirst thing we do
A server used for ground handling that would no longer mount an arrayRosters, loads, duty records: all located on a single box in a single unitObtain a quote prior to sending your set of disks (bays clearly identified)
Laptop kept in a shoulder bagThe demands of shift work are detrimental to machines that remain operationalThe dropped-drive rules apply
Booking archives from a hotel stored on a disk now clickingIn excess of a hundred businesses exist on the Metro and Bridge estates and most have, individually, one serverShut down power before the second failure occurs
Guest house recorder desired by insurer for footageRecorders overwrite data starting from earliest recordingProvide date range before wrap
Monday morning ransomwareSmall network consisting of one server and one disk (backup), both encryptedRemove it from the network first
Sending it over: Get a quote first, either via telephone or using the form provided, then send your device, fully insured and trackable, to our secure intake laboratory in Guildford (we will cover all costs for return delivery), along with our shipping form included within the packaging. Alternatively, you can leave your device at our facility during business hours (Monday to Friday, 9am to 5:30pm) without making an appointment. A full packing guide is available on our contact page.

How a Horley case runs.

Two forces, two counties, one doorstepHorley is covered by Surrey Police, and Gatwick by Sussex Police due to its position across the county border in West Sussex. Horley is one of only two civil parishes in the Reigate and Banstead Borough, and its parish council has the status of a town council. Regardless of where you are employed, the parcel will be delivered to the same bench.
Down means first look on arrivalPlease mention this when you contact us so that we can sequence the case accordingly. The parcel will be diagnosed on the day it arrives. Continuous imaging of the parcel contents occurs during our opening hours. A date is assigned to the parcel only once the assessment is able to support one.
Racks, NAS boxes and multi-disk setsFirst, get a price quote, either over the phone or via our online form, and then label the bays for the drives, pack up all the drives, including the one that was thrown out by the controller, and send them to the bench for rebuilding. If you have a NAS, try to pull the drives from it individually, labelling each one by bay; if that's not possible, you can send the entire NAS unit. When pulling drives from a RAID system within a server cabinet, we'll want just the individual drives, not the rest of the enclosure.
Free diagnosis, then a fixed figureIn most cases you only pay if we recover your data. We charge £300 + VAT for reading one of your drives; £400 + VAT for a recorder; memory card and stick pricing starts from £250 + VAT; pricing for reading multiple disks together starts at £500 + VAT. You will receive a list of all the files we were able to verify before any payment.

Horley asks, we answer plainly.

Is there somewhere in Horley we can bring it?

There isn't a counter located in Horley. Our bench is where all work is performed. Once you receive a quote, via phone or online request form, please send it along, or drop off the package in person to: Guildford Data Recovery at Building 2, Ground Floor, Guildford Business Park in Guildford GU2 8XH. Our business hours are: Monday to Friday, 9am to 5:30pm. No appointments are necessary.

We're down. How quickly can you realistically work?

Please tell us you're down when you telephone, so that we can sequence the job accordingly. Your parcel gets its first review on the day it arrives, and imaging continues throughout our business hours, Monday to Friday, 9am to 5:30pm. We will give you a completion date once the diagnosis is able to support one.

Can you read a server's array without its controller?

Yes. We image each disk separately and rebuild the array from these images. Therefore, the original controller is not required. First, obtain a quote either via phone or with our quote form. Once quoted, please forward all disks labelled with the bay number where each was retrieved from, along with any disks the controller deemed unrecoverable.

What should a Horley business do first?

Call us on 01273 964902 prior to unplugging/rebuilding anything. This two-minute conversation will help determine which disks to remove, how best to label them, and how they should travel.

From Horley, one parcel and a free first look.

Switch off the unit, report the problem and allow us to diagnose it free of charge, before you have to make any decisions.

01273 964902