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Areas we cover · Reigate

Data recovery, Reigate. Where the borough's paperwork actually lives.

Reigate is not on the Brighton Main Line; the connection south is made one stop away at Redhill, and Reigate's own trains go to London Victoria. What the two platforms here do give you is the North Downs Line, running west through Dorking to Guildford, where our bench is. WTW's head office stands at Watson House on the London Road, and the borough council works out of the 1901 town hall on Castlefield Road.

Tracked post-in · free return Free diagnosis on arrival Fixed written quotes

Talk it through with an engineer
01273 964902

The problem as describedWhy it's a local regularFirst thing we do
An actuarial model that opens to empty cellsDatasets that size rarely exist in two places at onceSend the disk, not the workbook
A consultant's laptop that came off a deskA laptop per fee-earner means a great many single copiesDon't run repair tools on it
A planning archive volume that stopped listingLocal government keeps records for decades, and decades wear plattersImage now, while it reads
An art-school external full of unrendered footageDesign and video files are large, and large drives fail wholeImage it first, sort it after
A client document archive after a power cutOne evening's outage, one volume that will not mountLeave the power off and ring
Sending it over: post your device tracked and fully insured to our secure intake lab — free return postage — with our shipping form in the box. Full packing drill on the contact details.

How a Reigate job runs.

Confidential because of how it is builtFiles travel under a case number, not a client name, and thirty days after your data goes home the copies we worked from are gone. The privacy policy sets that out in plain words, which is usually what a compliance folder wants.
One parcel, and where it goesGuildford Data Recovery sits at Building 2, Ground Floor, Guildford Business Park, in Guildford, GU2 8XH — west along the same line, past Dorking. Externals travel whole in their enclosures, a NAS unit can also be sent whole, and an array travels as bare disks marked with their bay numbers.
A free look, then one written figureDiagnosis costs nothing, and no fee on most jobs. Where a figure does apply: a single drive on the bench is £300 + VAT. Video and CCTV recorders are £400 + VAT. Cards and memory sticks begin at £250 + VAT. Two or more disks read as one set begin at £500 + VAT.
What comes back, and howRecovered data returns on fresh media with the postage paid, alongside the verified listing you check and a VAT invoice for the file. Mon–Fri, 9am–5:30pm, on 01273 964902.

Reigate asks, we answer plainly.

Do you handle confidential client data from Reigate practices?

Every day. The job carries a case number; your client's name stays off it. We look at no more of the contents than the work demands, and thirty days after your data goes back our working copies are destroyed.

How quickly does a Reigate job come back?

Post it today, on the bench tomorrow, seen for nothing, and quoted as one written figure first. Faults in the filesystem often clear a day or two after you approve the quote; where the mechanism itself has gone, it is slower, and you hear that at the start.

Will we get documentation our auditors accept?

Yes. The quote is fixed and in writing. So is the VAT invoice. And before you pay anything you get a verified listing of what was recovered, to check against what you expected.

Is posting a drive with client data on it sensible?

Tracked, insured and packed properly, yes, and it is how most practices around here already work with us. If you would sooner hand it over yourself, Guildford is on the same line west.

Reigate to the lab, one parcel, nothing else.

Power the device down, tell us what happened, and let the diagnosis be free before any decision has to be.

01273 964902