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Areas we cover · Rye, TN31

Rye data recovery. Quayside paperwork, pottery order books and a great many photographs.

Rye is located where three rivers (the Rother, the Brede and the Tillingham) come together, and the harbour below Rye is owned and operated by the Environment Agency. The station for Rye is located on the Marshlink line, which is worked by diesel units as far as Hastings. Its data comes from documentation associated with fishing and cargo, a functional pottery, two museum sites, a nature reserve and many cameras.

Tracked post-in · free return Free diagnosis on arrival Fixed written quotes

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What Rye sends to the bench.

Something else? Run the triage →
The problem as describedWhy it's a local regularFirst thing we do
Catch and landings records of a skipperLog books; tag readers; passage planning using a laptop that lives aboardGet a quote first; then post the drive dry in a box filled with packing material
Order book and pattern record for a potteryGlaze notes and product photographs and mail order ledger all in one placeAll data capture occurs prior to touching any item
Survey drive used by a volunteer for a nature reserveWell over 4,000 species have been recorded at this nature reserve by the Sussex Wildlife TrustWhich dataset comes first?
A museum's collections databaseThere are two sites for the Rye Castle Museum, while the Rye Art Gallery is located at 107 High StreetThe scope has been agreed upon before any reading occurs
Photographer's card after spending one week in RyeThis town is considered one of the most photographed locations in Sussex, therefore many cards are busy collecting imagesCard out, camera off
Sending it over: Get a quote first, either via telephone or using the form provided, then send your device, fully insured and trackable, to our secure intake laboratory in Guildford (we will cover all costs for return delivery), along with our shipping form included within the packaging. Alternatively, you can leave your device at our facility during business hours (Monday to Friday, 9am to 5:30pm) without making an appointment. A full packing guide is available on our contact page.

How a Rye job runs.

The Marshlink, and why it feels farRye Station is one stop along the Marshlink Line, which has an hourly service between Ashford International and Hastings and is operated using diesel powered Class 171 units. Third rail electric power exists from Ore to Hastings but not elsewhere on the line. Rye is the awkward corner of the county to access via rail. A parcel never notices.
An Environment Agency harbourThere are berths for around 300 boats at the Harbour of Rye; it is owned and run by the Environment Agency, has compulsory pilotage on ships greater than thirty metres, and Simmons Quay is specifically reserved for commercial fishing boats of nine metres and over. Boats registered out of the Harbour of Rye will have the registration letters "RX" on their boat registration. All of this is recorded.
Made by hand, recorded on a diskRye Pottery Limited was incorporated in 1971 and registered at The Old Brewery, on Wish Ward. Tiles and home wares are hand painted using a minimum of ten hand processes. Files include pattern records, glaze notes and product photographs: none can be replicated.
One figure, TN31 throughoutThere is no charge for diagnosis. The quote that follows it is fixed and written down, and in most cases you only pay if we recover your data. In the event a hard drive needs to be physically opened, you are charged half of the quoted price prior to proceeding. The location of Northiam or Wish Ward does not impact the quotation.

Straight answers, from Rye.

Do you cover Rye Harbour and Camber as well?

Yes, except for this one tiny detail: Rye Harbour is a separate village inside the civil parish of Icklesham, not part of Rye. In either case, anything sent from here will be treated as if it came from anywhere else in TN31, which takes in Rye, Camber and Northiam.

The office computer at the quay is full of harbour paperwork. What do you need?

Your disk, alone, will be sent after you receive a quote via telephone or the online request form. Documents such as cargo dues, manifests, pilotage and passage record documents typically reside on the same hard drive, which travels more safely when unencumbered by a computer case. Please indicate which documents are active and which are archives so we may properly sequence our efforts.

A drive stood in water after a leak in the building. Is it finished?

Not necessarily, and drying it out and turning it on is the one thing that would finish it off. Do not touch the unit. Get a quote from us first, either over the telephone, or using the form, and let us know what the liquid was. Then send it to us in a tracked package, insured of course, or bring it to our Guildford intake laboratory, Monday to Friday, 9am to 5:30pm, with no appointment needed. We have lots of experience dealing with water damaged and flood damaged equipment that has been sent to us without treatment.

Rye is a long way round from Brighton. Does that change anything?

It changes the train, but not the job. The Marshlink has diesel power up to Hastings before turning electric westwards, which is a problem for passengers, however no issue at all to a package. First obtain a quotation from us via either a telephone call or our quotation request form; then use trackable postal methods, or drop it off at our Guildford intake laboratory, Monday to Friday, 9am to 5:30pm (no appointment needed). Free examination upon receipt. One fixed price quoted in writing.

One tracked parcel out of Rye.

Switch off the unit, report the problem and allow us to diagnose it free of charge, before you have to make any decisions.

01273 964902