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Areas we cover · Rye, TN31

Rye data recovery. Quayside paperwork, pottery order books and a great many photographs.

Rye stands where the Rother, the Brede and the Tillingham meet, with the harbour below it owned and managed by the Environment Agency. The station is on the Marshlink, worked by diesel units as far as Hastings. Its data comes off fishing and cargo paperwork, a working pottery, two museum sites, a nature reserve and a very large number of cameras.

Tracked post-in · free return Free diagnosis on arrival Fixed written quotes

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What Rye sends to the bench.

Something else? Run the triage →
The problem as describedWhy it's a local regularFirst thing we do
A skipper's catch and landings recordsLogbooks, tag readers and passage planning on a laptop that lives aboardPost it dry, in a padded box
A pottery's order book and pattern recordsGlaze notes, product photography and a mail-order ledger, all in one placeImaged before anything is touched
A reserve volunteer's survey driveSussex Wildlife Trust has well over 4,000 species recorded on the reserveTell us which dataset comes first
A museum's collections databaseRye Castle Museum runs two sites; Rye Art Gallery is at 107 High StreetScope agreed before any reading
A photographer's card after a week in RyeOne of the most photographed towns in Sussex keeps a lot of cards busyCard out, camera off
Sending it over: post your device tracked and fully insured to our secure intake lab — free return postage — with our shipping form in the box. Full packing drill on the contact details.

How a Rye job runs.

The Marshlink, and why it feels farRye station is on the Marshlink — hourly between Ashford International and Hastings, worked by diesel Class 171 units, with third rail only on the Ore to Hastings section. It is the awkward corner of the county to reach by train. A parcel never notices.
An Environment Agency harbourThe Harbour of Rye is owned and managed by the Environment Agency: berths for around 300 boats, Simmons Quay reserved for commercial fishing vessels of nine metres and over, pilotage compulsory for ships above thirty metres. Rye boats carry the port letters RX, and all of it generates records.
Made by hand, recorded on a diskRye Pottery Limited, incorporated in 1971 and registered at The Old Brewery on Wish Ward, hand-paints tiles and homewares through at least twelve hand processes. Pattern records, glaze notes and product photography are the files that cannot be made again.
One figure, TN31 throughoutDiagnosis is free. The quote that follows it is fixed and written down, and there is no fee on most of what we do. Should a drive need opening, half the quote comes first. Northiam or Wish Ward, the figure is identical.

Straight answers, from Rye.

Do you cover Rye Harbour and Camber as well?

Yes, with one point of pedantry: Rye Harbour is a separate village in the civil parish of Icklesham, not part of Rye. Either way TN31 is TN31 — the postcode takes in Rye, Camber and Northiam, and everything posted from it is handled alike.

The office computer at the quay is full of harbour paperwork. What do you need?

The disk, on its own. Cargo dues, manifests, pilotage and passage records tend to share a single drive, and it travels better without a case around it. Say which files are live and which are archive, because that decides the order of work.

A drive stood in water after a leak in the building. Is it finished?

Not necessarily, and drying it out and switching it on is the one thing that would finish it. Leave the unit alone, tell us what the liquid was, and post it. Water-damaged and flood-damaged equipment is routine bench work when it arrives untreated.

Rye is a long way round from Brighton. Does that change anything?

It changes the train, not the job. The Marshlink is diesel as far as Hastings before the line turns electric westward, which is a real nuisance for people and nothing at all to a parcel. Tracked post, free diagnosis on arrival, one fixed written quote.

One tracked parcel out of Rye.

Power the device down, tell us what happened, and let the diagnosis be free before any decision has to be.

01273 964902